WhatsApp automation + CRM for service businesses
AjansFlow replies to every inquiry in the customer's own language, captures the lead, collects their documents, and turns the conversation into an organized case your team can pick up — no retyping, no customer left waiting for an answer.
Built for service businesses that handle customer inquiries on WhatsApp every day.
How it works
Text, a voice note, a photo, or a document. AjansFlow detects the customer's language and replies in kind.
It answers common questions immediately, transcribes voice notes, and stores every file on your own server — while filling in the customer's contact record as it learns their name, location, and other details.
Every conversation lands as a structured record — a new inquiry, an application, a service request — organized, searchable, and ready for a human to take over exactly where the AI left off.
Automation
Customers get an answer straight away, in their own language, to the questions you'd otherwise answer by hand — using instructions set up for your business.
A new contact and case are created automatically, and the record fills itself in — name, location, and other details — as the customer shares them.
Photos and documents customers send are stored against the right customer, and voice notes are transcribed so nobody has to listen back. If a transcription fails, the customer is asked to resend instead of being left in silence.
Every conversation becomes a case in your CRM and moves to its first stage once the customer has been answered, ready for your team to take forward.
Staff open a case and see the whole conversation, transcripts, and documents in one place — and continue exactly where the assistant stopped.
What you get
Admins, managers and staff see only what they should — an employee opens only the cases assigned to them.
Inquiries, applications, service requests — all tied to the same customer record and tracked across whichever workflows apply to them, with nothing to duplicate by hand.
Stages and modules are data, not hard-coded logic — so we tailor them to how your team works without rewriting the product.
Documents and photos customers send are stored on your own server and served only through authenticated staff access — never a public link.
Staff pick up any conversation with full context — the AI's replies, transcripts, and documents are all in one place before a human ever has to ask “what did they already tell us?”
Every customer gets their own isolated deployment and database — never a shared multi-tenant system. There's no query to get wrong, because there's nothing to accidentally share.
Why AjansFlow
Your own server, your own database, your own WhatsApp and AI credentials. Nothing about your business shares infrastructure with anyone else on AjansFlow.
Company name, branding, languages, and workflow stages are set up for your business specifically — not a generic one-size-fits-all form.
Designed to fit different kinds of service businesses, and to take on new capabilities over time without a rewrite.
Get started
Write to us and we'll set up a demo tailored to how you work.